FAQ

Frequently Asked Questions

1. What materials are your pieces made from?
It varies by style. Our pieces range from soft 100% cotton to lightweight knits and easy-care blends. The exact material composition is listed on every product page.

2. How do I choose the right size?
Each product page has a detailed size chart with measurements in inches. We recommend measuring a favorite top that fits you well and comparing it to the chart for the best fit.

3. How should I care for my v-necks?
To keep colors vibrant, wash in cold water and tumble dry on low. Avoid bleach and harsh detergents. A few delicate styles are hand wash only, which is noted on the product page.

4. How long does shipping take?
Most orders are processed within 1 to 3 business days, and US delivery typically takes about 5 to 7 business days after that. Some items ship from overseas and can take a little longer. Your estimated delivery is shown at checkout.

5. Do you ship internationally?
Yes. We ship worldwide, and international shipping costs and delivery estimates appear at checkout. International orders generally take 7 to 14 business days depending on your location.

6. What is your return policy?
We want you to love your purchase. You can return unworn, unwashed items in their original condition within 30 days of arrival. Just reach out through our Contact page to start a return.

7. Can I get the Penguin Necklace engraved?
Yes. Choose the engraving option on the Penguin Necklace product page to add a name, a date, or a short message on the back of the pendant.

8. Do you have gift ideas?
Plenty. Many of our pieces make great presents, especially for penguin lovers. Browse our Penguin Gifts collection and our gift guide on the blog for inspiration.

9. Can I change my order after placing it?
Orders are processed quickly, but if you contact us right after ordering, we will do our best to help.

10. How do I contact customer support?
Reach our team any time through our Contact page. We typically respond within 24 hours.